Communication Solutions for 21st Century Policing

One of the greatest tools a law enforcement professional possesses is the ability to Influence the overall outcome of interactions.  Whether it’s stopping a fight, comforting victims, calming the irrational, detecting danger, or developing rapport with suspects, success is dependent on an officer’s ability to manage stress and effectively communicate.  Based on research, experience, and case studies, this course will teach officers how to read people, determine what they need, pick up on subtle verbal and non-verbal cues, understand cultural nuances, and use appropriate body language and words to influence behavior and arrive at successful outcomes.  Case studies of current events, scientific research, and a wide array of videos of real life encounters will be utilized to help officers improve their interaction skills and become human behavior specialists.