Have this information ready when you call requesting assistance:
- Name of agency requesting the call-out
- Name of person authorizing the request
- Nature of the Incident
- Location of the incident - to include Zip Code and County
- What additional resources are you requesting?
- What Departments are already on the scene
- Requesting Officer/Agency Call-back number
- Responders Point of Contact and method (i.e. Contact Sgt. Smith at xxx-xxxx or by radio on Channel xx upon arrival)
- Staging area and routing information
- Radio contact frequency for staging command if known (ISPERN, IREACH, StarCom, etc.)
- Other special details or instructions for responding personnel
What to expect if your agency is called to provide assistance to someone in need:
- Identity of the agency being requested (In the event a multi-agency dispatch center is being contacted)
- You will be given the information gathered from the agency in need and told exactly what they are requesting from your agency.
- You will be asked to identify who from the requested agency has the authority to authorize deployment.
- If you cannot immediately confirm your response, NWCD/Peoria will standby for a few minutes while you determine if your agency can deploy.
- If you are unable to confirm within that time, NWCD/Peoria will continue to contact other agencies for assistance. DO NOT send resources unless you have communicated with NWCD/Peoria to ensure that they have not made arrangements with another agency.
- DO NOT ALLOW OFFICERS FROM YOUR AGENCY TO SELF DEPLOY.
- A request for an officer = One uniformed officer and squad car. A request for a supervisor = One uniformed officer above the rank of Patrolman with a squad car.
If requesting a Special Team Response: (MFF, WMD/SRT, EOD)
- Identify the type of team you are requesting and why?
- NWCD/Peoria will contact the appropriate team commander who will then contact you.
- When the team commander contacts you, they will gather specific details about your situation and determine if your request is appropriate for an ILEAS Special Team callout. Team commanders must take a number of things into consideration to determine if your request meets ILEAS Standard Operating Guidelines. There may be times when the team commander believes that activation of an ILEAS Special Team is not appropriate for the circumstances at hand. If that is the case, they will advise and work with you to offer advice and secure other assets if possible.
- If activation is appropriate, the Team Commander will gather all necessary information and inform you of the anticipated response time.
ILEAS Communications Technical Support:
Kevin Diluia, Northwest Central Dispatch